Technology Platform
Technology• the branch of knowledge dealing with engineering
Platform• a standard for the hardware of a computer system.
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MSP customers click to go to the support portal.
Below is what we call our " Recommended Technology Platform”.
Using these products as your IT solution will give you a great platform to operate your business from, fast turn around times on new orders and great support from the vendors and suppliers.
Recommended Technology Platform
Recommended Technology Platform
Products from Leader Computers
A leading ICT Distributor in Australia Including; Lenovo - HP - ASUS
D-Link for Business
Networking Hardware
(Routing, Switched and WiFi)
WatchGuard - Comprehensive advanced network security
Ubiquiti Networking Hardware (Routing, Switching and WiFi)
MPS360 - Cloud Backup
Backblaze B2 - Cloud storage
Sophos
(Routers and Sophos Anti-Virus)
Google G Suite cloud computing
Webroot
(Anti-Virus and DNS Protection)
3CX -Phone Systems
Synology -Network Attached Storage
Microsoft Office365
Microsoft Windows
Microsoft Server
Microsoft Office 2013 and above
Milestone video management
Yealink -IP Phones
Grandstream
( IP Phones and interfaces)
I work hard to keep up to date with technology across this core set of products to make sure that I can quickly, efficiently and expertly assist you with those products.
By limiting the range of brands of hardware in any IT system, supporting it becomes easier and more efficient. It also means that there is a stronger relationship with the vendor and supplier.
This is why MSP's use a Recommended Technology Platform.
OchreOnline maintains a strong network of suppliers that have support engineers that can be called on for specific expertise in high level or advanced customisation of these core services.
Training, and certification provided by these partners also means OchreOnline is backed by their support in the services provided to you.
Third Party Vendors
Third Party Vendors
Whilst I pride myself on my troubleshooting skills and abilities to solve many different types of technical problems, please bear in mind that for 3rd party products outside our Recommended Platform, it may take some extra time to familiarise with managing and supporting these products.
If the issues can and should be supported by the 3rd party vendor, then I may help you liaise with the vendor directly to get the problem solved in the most efficient and timely manner for you.
I may still be able to purchase items from other vendors at your request (depending on whether our distributors stock it), however if any unforeseen issues arise in the setup, installation and ongoing use, I may need to invoice you separately for this time.
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